Contact Us

828-675-8789

Shipping policy

Shipping

The average online order placed before 2:00pm ships from our Boone, NC location the same day. Our online system can only process orders from the 50 US states. It is also unable to process expedited shipping requests in the cart, this includes Next Day, 2nd Day, etc. If you need to make special shipping arrangements, please call us 828-675-8789 or email us sales@rubitrux.com. Shipments of high value products (over $250) will require a signature for delivery.

Alaska and Hawaii Customers: We have shipping set up to charge in the cart, we do reserve the right to call with a quote if the quote is higher than what is charged in the cart. This is not a common occurrence but can happen. We recommend completing your order and letting us contact you if need be. Most times there is no addition shipping surcharge.

Oversees customers may incure duties and taxes through your local boarder agency.

Oversize/Freight Orders

Many of our products (bumpers, etc.) are considered "overweight" by standard carriers. These items are better shipped by truck freight to a commercial address with a loading dock or forklift. If you order contains such items, we may contact you to make the best possible arrangements. Products shipped by freight must be received by a person and signed for. They can NOT be left unattended. In the event of rural area shipping, there may be additional shipping charged even if going to a commercial address.

Shipping Damage

All packages should be thoroughly inspected before a delivery is accepted. Packages with obvious shipping damage should be refused immediately. If a damaged package was uninspected at time of delivery, please contact the carrier immediately to report the damage. All claims must be made with the carrier within 7 days of delivery.

"In Stock" Items

Products identified as "in stock" are usually available to ship within one business day. Despite our best efforts, a products availability may not be correctly updated on our site. If you place an order for an item that is not available to ship within two business days, we will contact you as soon as possible.